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Updated:
Our Commitment To Privacy
Love It Light is firmly committed
to preserving your privacy. We take every precaution to ensure that your information is
protected. The customer information
requested is required to complete the purchase, to keep you formed on the status of the
order, and to ship you the product. We
will not disclose customer information to any other parties except those
directly needed for completing the transaction.
Only if the customer indicates that they wish to receive promotional and
sales will we send you sales literature.
Security Server
All customer
transactions are done using Secure Sockets Layers (SSL), which encrypted the
transaction. The customer has to use
security enabled browser (Internet Explorer version 3 or greater, or Netscape
Navigator version 2 or greater) with SSL option enabled to ensure the information is
encrypted.
Cookies
Cookies are small text
files that are stored on your computer by the web site. Cookies are necessary for the proper
operation of the shipping cart system.
We do not use cookies to examine your surfing behavior out side of our
web site.
Email
We use email to keep
in contact with our customers. We will
send you email under the following conditions.
Cancellation Policy
With stock items under
$5000 or where a down payment is not required, the customer can cancel the
order for a full refund up until the time the order is shipped. Non-stock items will have a 35% cancellation
fee. For order over $5000 or where down
payment is required some restocking charge may be apply. Once the order has been shipped the customer
can no longer cancel the order. See our
return policy.
Return Policy
Order over $ 5000.00, Closeout,
and Special orders are final and can not be returned. The customer can return stock items purchased
up to 15 days after receiving the item.
Non-stock items can not be returned.
Fluorescent and Tiffany Lighting has a 30% restocking charge. All other fixtures have a 15% restocking charge.
Customer needs to obtain a return authorization code before they return the
item. To obtain an authorization code send an email to sales@loveitlighting.com. You will receive a refund for the cost of the
item after the item is received and inspected.
Refunds take 30 days to process.
We will not refund any of the shipping related costs.
Back Order Policy
From time to time we
can not fill the order and it needs to be back ordered. We will notify you via email if there is a
problem filling your order. Once the
product becomes available we will take it off the back order list and notify
you via email. If there is more than one
item we can ship the part of the order that is available. You can cancel the part of the order that has
not been shipped. (see our cancellation policy)
Damaged Item Policy
It is important that
you inspect the shipment immediately when receiving it. Do
not sign for the shipment if any of the packages is missing or damaged. Contact us via email immediately. We will replace any part that is damaged
during shipping provided that you have not signed for it. We may ask that you return the damaged item for
inspection so we can determine how better to pack the item. Please do not return the item unless we
request you to. If we request that you
return the item, place the item in the original box with all the packing
material, and write the return authorization code with the mailing address. We will cover the shipping cost. We are not responsible for any item after a
15 day period.
Fees due to Customer
Errors
For any unforeseen
fees that are the result of customer error will be charged back to the
customer. These charges include but not limited
to returned check fees, credit card charge back fees, invalid shipping account fees, … etc.