Our Commitment To Privacy
Love It Light is firmly committed
to preserving your privacy. We take every precaution to ensure that your information is
protected. The customer information
requested is required to complete the purchase, to keep you formed on the status of the
order, and to ship you the product. We
will not disclose customer information to any other parties except those
directly needed for completing the transaction.
Only if the customer indicates that they wish to receive promotional and
sales will we send you sales literature.
Security Server
All customer
transactions are done using Secure Sockets Layers (SSL),
which encrypted the transaction. The
customer has to use security enabled browser (Internet Explorer version 3 or
greater, or Netscape Navigator version 2 or greater) with SSL option enabled to ensure the
information is encrypted.
Cookies
Cookies are small text
files that are stored on your computer by the web site. Cookies are necessary for the proper
operation of the shipping cart system.
We do not use cookies to examine your surfing behavior out side of our
web site.
Email
We use email to keep
in contact with our customers. We will
send you email under the following conditions.
Cancellation Policy
With stock items, the
customer can cancel the order for a full refund up until the time the order is
shipped. Non-stock items will have a
35% cancellation fee. Once the order has
been shipped the customer can no longer cancel the order. See our return policy.
Return Policy
The customer can
return stock items purchased up to 15 days after receiving the item. Non-stock items can not be returned. Fluorescent and Tiffany Lighting has a 30%
restocking charge. All other fixtures
have a 15% restocking charge. Customer needs to obtain a return authorization
code before they return the item. To
obtain an authorization code send an email to max@loveitlighting.com or go to the
web page for getting Authorization code.
You will receive a refund for the cost of the item after the item is
received and inspected. Refunds take 30
days to process. We will not refund any
of the shipping related costs.
Back Order Policy
From time to time we
can not fill the order and it needs to be back ordered. We will notify you via email if there is a
problem filling your order. Once the
product becomes available we will take it off the back order list and notify
you via email. If there is more than one
item we can ship the part of the order that is available. You can cancel the part of the order that has
not been shipped. (see our cancellation policy)
Damaged Item Policy
It is important that you
inspect the shipment immediately when receiving it. Do
not sign for the shipment if any of the packages is missing or damaged. Contact us via email immediately. We will replace any part that is damaged
during shipping provided that you have not signed for it. We may ask that you return the damaged item
for inspection so we can determine how better to pack the item. Please do not return the item unless we
request you to. If we request that you
return the item, place the item in the original box with all the packing
material, and write the return authorization code with the mailing
address. We will cover the shipping
cost. We are not responsible for any
item after a 15 day period.
Warranty
Love IT Lighting
guarantees the original purchaser for one year, from the date of the purchase,
that all fixtures shall be free from defects in materials and workmanship. Should any defects in material or workmanship
occur within that time under normal use, we will repair or replace without
charge those deemed to be defective.
Love IT Lighting will not be responsible for
any labor or freight charges in connection with the return.